International Services

International Calling

International Calling Is A Service That Allows Zamtel Subscribers To Make Calls From Zambia To Any Other Country In The World.

Roaming FAQ's

Q: How do I activate International Roaming?

A: Prepaid customers will roam by default, while postpaid customers will need to contact their key account manager before travelling abroad

1. Or go to your nearest Zamtel store

2. Or phone 111 from your Zamtel phone

3. Or E-mail us at customerservice@zamtel.co.zm

Q: How do I manually change networks when I am abroad?

A: Go to your phone's Settings menu, select network operator, search networks and manually select the roaming partner's network.Please note that the process of manually selecting a network varies between phones and devices.

Q: Where can I use Zamtel roaming services?

A: Zamtel operates the GSM international standard. You may use any overseas GSM network if that network has a roaming agreement with Zamtel. Currently we have roaming agreements with various mobile networks in many countries covering Africa; Europe; America; Asia and Middle East. This means that you can make and receive calls, send and receive SMS in these countries around the world.

Visit our Roaming page to view our list of roaming partners. This list is always updated as we sign agreement with more countries.

Q: How much does it cost to make a call when I am roaming?

A: Call charges for your roaming use will be made up as follows:

The actual basic cost of roaming, as determined by the roaming partner's tariff, including taxes and billed per minute.

If you are a postpaid customer, all relevant roaming charges will be invoiced and displayed in your next bill.

Q: How do l call a local phone number in the country where I am roaming?

A: To dial a number in the country where you are roaming, enter the country code followed by the number you wish to call e.g. if you are in USA and need to call an American line (Sprint Network), dial the number in the following format: +19133159071.

You can save time by saving your local contacts in the international format e.g. 0950 004199 should be +260950004199.

Q: How do l call Zambia when I am roaming?

A: If you are calling back home, dial the international format and the correct country code along with the phone number, omitting the leading zero e.g. +260950003121.

Q: Do I pay to receive calls and SMSs when I am roaming in another country?

A: Yes you do pay to receive calls, while receiving SMSs is free. For more information, check our International Roaming Rates to see what charges apply in the country you're travelling to.

Q: Are my Real Mahala Minutes valid for use when I travel abroad?

A: No, Real Mahala minutes, data bundles and SMSs are not valid when you travel overseas. All voice, sms and data roaming usage will be charged at the roaming rate of the foreign networks you're using.

Q: Can I forward my calls to another number while I am roaming?

A: Yes you can but you will be charged for all forwarded calls. However, you must have sufficient airtime on your line as every call forwarded to another number will be charged to your line at roaming rate.

Q: How can I increase my airtime (top up) while abroad?

A: You can recharge by any of the following methods:

By dialling the short code *113# using a Zamtel scratch card.

Or by using a third party recharge plan (friends or family)

Or simply by loading enough airtime before you leave the country.

Q: What can I do if I cannot make calls or send SMS while roaming?

A: If for any reason, you are unable to make calls or send SMS while roaming, do the following simple checks:

Check on the list of our Zamtel Roaming Partners to see the network you are trying to roam with.

For our prepaid customers, check that you have sufficient airtime to make a call or send SMS on your phone.

If you are a postpaid customer insure you verify credit limit before you leave the country.

Switch your device off and on, select a preferred network provider and try making a call or sending the SMS.

Zamtel Global MPLS Services

Zamtel’s Global Connectivity service offers dedicated point-to-point bandwidth between customer’s sites, and Points of Presence (PoPs), data centres, internet exchanges through submarine cable landing stations anywhere in Africa. In a fast-paced, digital Global environment, more and more clients require connectivity solutions that allow them to connect to various office sites across the world which enable their core business critical applications & functions. Zamtel’s Global Mpls enables Multinational Corporations, Large organizations connect seamlessly, ensuring that they are always on and the connection is available at consistent and reliable speeds. Global Mpls gives an opportunity for corporates to expand their reach throughout Africa and the rest of the world.

Zamtel can now provide seamless connectivity services for it’s Enterprise Customers across other Countries anywhere in Africa and the world. Zamtel’s Global Connectivity delivers a seamless, end-to-end managed offering for management of customers international connectivity. An IPLC (international private leased circuit) is a point-to-point private line used by an organization to communicate between offices that are geographically dispersed throughout the world. An IPLC can be used for Internet access, business data exchange, video conferencing, and any other form of telecommunication Zamtel international Private Leased Circuit (IPLC) is a point-to-point or point-to-multipoint private leased line circuit that delivers high speed connectivity that is ideal for organisations with presence in other Countries looking for full transparency and control over routing options to design their own Wide Area Networks.

more information enquires

business@zamtel.co.zm

International Calling FAQ's

Q: How Do I Activate International Calling If I'm On Prepaid?

A: Prepaid Subscribers Already Have International Calling Activated And Can Start Making Calls Anytime.

Q: How Do I Activate International Calling If I'm On Postpaid?

A: Postpaid Customers Need To Contact Their Zamtel Key Account Managers To Have The Service Activated.

Q: How Do I Dial International Numbers?

A: To Dial An International Number, You Put The Country Code, Area Code And Network Code. Example If You Want To Call A Botswana Number 73007868, You Dial It As: +267 73007867 Or As: 00267 73007867.

Or You Can Call 111 For Further Assistance On The Country Codes. Or Check Our International Codes Page.

Q: How Are International Calls Billed?

A: International Calls Are Charged At A Per Minute Rate, But Billed Per Second.

All Pricing Reflected In The Tariff Table Are Vat Inclusive. Check Our International Calling Rates To See What Charges Apply In The Country You're Making A Call To.

Q: How Much Do I Pay For An International Sms?

A: The International Sms Rate Is K0.90 Nqwee To All Countries And Networks.

Q: Can I Use Real Mahala Free Minutes To Make International Calls?

A: No, Real Mahala Minutes Can Only Be Used To Make Calls To Local Numbers Within Zambia.

Q: What Do I Do If I Can Not Make Calls Or Send Smss?

A: If For Any Reason, You Are Unable To Make Calls Or Send Smss, Do The Following Simple Checks:

1. For Our Prepaid Customers, Check That You Have Sufficient Airtime To Make A Call Or Send Sms On Your Phone.

2. If You Are A Postpaid Customer Insure You Verify Credit Limit.

3. Or Contact Our Call Centre On 111

4. Or You Can Use Our Whatsapp Number 0955000155

5. Or Send Us An Email At Customerservice@Zamtel.Co.Zm

Data Roaming Partners And Prices

Data Roaming FAQs