VELOCITY LITE-UNCAPPED SPEED

FAQ's

Q: Can I purchase another Velocity lite bundle when I have an active bundle?

A: Yes, customers can purchase more than one package at a time.

Q: What social packages will I have access to when I purchase the 150GB and 250GB Bundle?

A: The 150GB and 250GB Bundles will give you access to Facebook, Pinterest, Wikipedia, Twitter, WhatsApp, Snapchat, Instagram, YouTube & Netflix

Q: Will I still have access to the social packs when I deplete my bundle?

A: No, you will not have access to the social packs once the bundle has been depleted. Usage for the Social add-ons will only be active when a customer has a valid bundle.

Q: What will happen when the validity of my bundle has expired?

A: Upon expiry of the subscrip tion validity of the bundle, you will not be able to access any of the social packs or any other browsing.

Q: When I purchase the 150GB OR 250GB package which has access to Netflix, will I be able to stream without an account?

A: No, you will need to have a valid subscription to Netflix to be able to access content on the service.

Q: Can I access these packages on my LTE mobile?

A: : No, Velocity Lite packages are accessible using the Zamtel Routers* and Mifi*.

Coverage Map

LTE Current Location

Velocity Lite

Terms and Conditions

1. All Velocity Lite packages are valid for 30 Days.

2. Customers can purchase more than one package at a time, the new subscription will not cancel the already active package. The new package will take up its own expiry date.

3. Velocity Lite packages are accessible using the Zamtel Routers* and Mifi*.

4. Customers can still access the social add-ons upon depletion of their main bundle on the condition that the customer’s main bundle is still within the validity of the package purchased.

5. Customer can buy the packages using the below channels:

a. My Zamtel App (Can be downloaded from Google play store or AppStore).

b. Velocity website on www.Velocity.co.zm

c. WhatsApp chatbot +26095000201

d. By Dialing *117# under Data offers( Zamtel SIM).

e. By visiting a Zamtel Retail outlet or authorised dealers.

6. Customers can check for their Bundle balance using any of the options below:

a. My Zamtel App (download off Google Playstore or App Store).

b. Call 0211200109 (Any Network) OR 109 Toll Free (Zamtel).

c. WhatsApp 260956200000.

d. From your Zamtel mobile number, Dial *117#, select balance check for another number.

e. By visiting a Zamtel Retail outlet or authorised dealers.

f. Using the velocity website on www.Velocity.co.zm

7. Packages will be accessible only through specific SIM Cards.

*Available at Zamtel retail outlets and authorised dealers countrywide.